Job Description
Start your IT career tomorrow with our urgent Help Desk Support opening in Minneapolis! We're seeking a tech-savvy professional to join our dynamic team and deliver exceptional user support. This full-time role offers immediate start date, competitive compensation, and growth opportunities in a collaborative environment. If you're passionate about problem-solving and customer service, apply today!
What We Offer:
- Competitive salary ($55k-$70k) + comprehensive benefits
- Immediate start opportunity
- Professional development stipend
- Modern downtown Minneapolis office
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows OS, Office 365)
- Manage service desk tickets using ServiceNow platform
- Deploy and configure new employee workstations
- Document all IT processes and procedures
- Collaborate with network/systems teams on complex issues
- Conduct user training on IT systems
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible hours including occasional weekends
- Valid Minnesota driver's license for occasional site visits