Job Description
Join our dynamic IT team at InnovateTech Solutions as a Help Desk Support Specialist in sunny Scottsdale! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture where your problem-solving skills shine. If you're passionate about technology and helping others succeed, this is your opportunity to make an impact.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues efficiently
- Document support tickets in CRM systems with detailed notes
- Manage user accounts and access permissions in Active Directory
- Deploy and configure standard desktop/laptop equipment
- Collaborate with senior engineers on complex technical escalations
- Conduct new hire IT onboarding and orientation sessions
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent IT certification required
- Proficiency in Windows OS, Microsoft 365, and networking basics
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong written/verbal communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation