Job Description
Join our dynamic IT team in Wichita as a Help Desk Support Specialist! We're urgently seeking a customer-focused professional to provide exceptional technical support to our growing client base. This is a rare opportunity to make an immediate impact in a fast-paced environment with competitive compensation and growth potential.
Our ideal candidate thrives in troubleshooting challenges and possesses a passion for delivering outstanding user experiences. You'll be the first point of contact for resolving technical issues across diverse systems and applications.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using ITSM tools (e.g., ServiceNow, Jira)
- Provide end-user training on company systems and best practices
- Document all incidents, resolutions, and knowledge base articles
- Collaborate with network and security teams on complex escalations
- Monitor system performance and proactively address potential issues
- Support hardware deployments and asset management processes
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS and Microsoft 365 applications
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk)
- A+ or CompTIA Network+ certification preferred
- Excellent problem-solving and communication skills
- Ability to work flexible shifts including occasional weekends
- Valid driver's license for occasional on-site support