Job Description
Join our innovative team as a Help Desk Support Specialist and become the hero of our daily tech operations! We're seeking a tech-savvy professional to deliver exceptional remote support to users across San Antonio and beyond. With flexible remote work options and a collaborative culture, you'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless user experiences—all while advancing your career in a dynamic IT environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and maintain detailed support tickets
- Collaborate with IT teams on system upgrades and security protocols
- Provide user training on software and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in technical support/help desk roles
- Expertise in Windows OS, Microsoft Office Suite, and cloud platforms
- CompTIA A+/Network+ certification or equivalent experience
- Strong diagnostic skills with ability to troubleshoot hardware/software
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently in a remote environment