Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in today's digital landscape. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of Oakland.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide first-level technical support via phone, email, and chat
- Document IT processes and maintain accurate service records
- Collaborate with senior technicians on complex issue resolution
- Assist with network administration and security protocols
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license and reliable transportation