Job Description
Join our award-winning IT support team in sunny St. Petersburg! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in Florida's tech hub. Apply today and transform your career!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage IT service tickets in ServiceNow with SLA compliance
- Document solutions in knowledge base for team reference
- Onboard new employees with device setup and account provisioning
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, VPN, and Microsoft 365
- Exceptional customer service and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 20 lbs for equipment handling
- Valid Florida driver's license (occasional site visits)