Job Description
Join Nashville's fastest-growing IT firm as a Help Desk Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Nashville's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Jira and ServiceNow platforms
- Deploy and configure Windows 10/11 workstations and peripherals
- Document solutions in knowledge base with clear, actionable steps
- Collaborate with network and security teams for complex escalations
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of technical support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong written/verbal communication and customer service skills
- Experience with ITIL ticketing processes preferred
- Ability to lift 30lbs and work flexible hours