Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. This direct-hire role offers growth opportunities in a collaborative environment where your problem-solving skills shine. If you're passionate about technology and delivering outstanding customer service, apply today to become an integral part of our innovative team.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM systems
- Train users on software applications and security protocols
- Collaborate with IT teams on network and system improvements
- Monitor system performance and proactively address potential issues
- Manage user access permissions and account administration
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows OS, Microsoft Office Suite, and remote access tools
- Strong troubleshooting skills with hardware/software components
- CompTIA A+ certification preferred
- Excellent communication and customer service abilities
- Experience with ITSM platforms (e.g., ServiceNow, Jira)
- Ability to prioritize tasks in a fast-paced environment
- Valid California driver's license (occasional on-site support required)