Job Description
Join TechSolutions Inc., a leading IT services provider in St. Petersburg, FL, as our Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in sunny Florida. Apply today to launch your IT career with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing system (ServiceNow/Jira) with SLA compliance
- Install, configure, and troubleshoot Windows/macOS systems
- Document processes and maintain knowledge base articles
- Collaborate with network and security teams on incident resolution
- Train end-users on new technologies and best practices
- Monitor system health and perform preventive maintenance
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong diagnostic skills for hardware/software issues
- Excellent verbal/written communication abilities
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in fast-paced environments
- Valid Florida driver's license (for occasional on-site visits)