Job Description
Join our dynamic team in Baton Rouge as a Help Desk Support Specialist and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This role combines hands-on troubleshooting with customer service excellence in a fast-paced environment. With competitive compensation, weekly paychecks, and opportunities for professional growth, this is your chance to launch or advance your IT career in Louisiana's capital.
What We Offer:
- Weekly pay schedule
- Comprehensive health benefits
- Professional development stipend
- Modern downtown office
- Collaborative team culture
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS and Microsoft 365
- Document all tickets and solutions in ServiceNow
- Manage Active Directory accounts and permissions
- Assist with network troubleshooting and printer maintenance
- Train end-users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
Qualifications
- 1+ years of help desk or IT support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows 10/11 and Microsoft Office Suite
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends