Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Collaborate with senior technicians on complex escalations
- Train users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-3 years of experience in technical support or help desk roles
- CompTIA A+ or similar certification required
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible shifts including occasional weekends
- Fluent English and Spanish communication skills required