Job Description
Join Alaska's premier tech firm and start your career tomorrow! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients across Anchorage. This is your opportunity to make an immediate impact while growing your IT expertise in a dynamic, supportive environment. Apply today to begin your journey with us!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure new workstations and peripheral equipment
- Conduct user training on company systems and best practices
Qualifications
- 1+ years of technical support experience or relevant IT certification
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware/network issues
- Exceptional communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+/Network+ preferred or equivalent experience