Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in Minneapolis. No prior experience required – we provide all necessary training to transform you into a technical support professional. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Minnesota's tech hub.
Responsibilities
- Provide remote and in-person technical support to resolve hardware/software issues
- Document and track customer interactions using ticketing systems
- Install, configure, and troubleshoot Windows/macOS operating systems
- Assist with network connectivity and peripheral device setups
- Collaborate with senior technicians to resolve complex escalations
- Conduct user training on company applications and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site support)