Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny Santa Ana, CA! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical challenges across our diverse client base. Enjoy weekly pay, competitive benefits, and a collaborative environment where your problem-solving skills shine. Apply today to launch your IT career with a forward-thinking company!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and escalation protocols
- Deploy and configure workstations, laptops, and peripherals
- Create user accounts, permissions, and security access controls
- Document solutions and maintain knowledge base articles
- Train end-users on new systems and best practices
Qualifications
- 2+ years in IT help desk or desktop support role
- Proficient in Windows OS, Active Directory, and networking fundamentals
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent communication and customer service skills
- Experience with ServiceNow or ticketing systems
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation