Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a customer-focused tech enthusiast to provide exceptional support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. If you're passionate about technology and helping others succeed, apply today to launch your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and documentation best practices
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Train staff on security protocols and software applications
- Collaborate with network/infrastructure teams on complex escalations
- Monitor system performance and report recurring issues
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent knowledge
- Proficiency in Active Directory, Office 365, and remote access tools
- Excellent communication skills with customer-first mindset
- Ability to prioritize tasks in fast-paced settings
- Basic networking knowledge (TCP/IP, DNS, DHCP)