Job Description
Join our elite IT Support Trainee program in Orlando and accelerate your career in technology! We're seeking motivated individuals passionate about technology and customer service. This high-paying trainee position combines hands-on training with real-world experience, setting you up for a lucrative career in IT support. Enjoy competitive compensation, mentorship from industry experts, and a fast-track path to becoming a certified IT professional.
Our comprehensive training covers enterprise systems, cybersecurity fundamentals, and advanced troubleshooting techniques. You'll work alongside senior engineers on cutting-edge projects while building a robust skill set in networking, cloud services, and system administration. This is your chance to launch a high-earning tech career without prior experience!
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote tools
- Install, configure, and maintain hardware/software systems across Windows and Linux environments
- Document technical issues and resolutions in ticketing systems with precision
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation for critical system incidents
- Execute network security protocols and vulnerability assessments
- Develop automation scripts for routine maintenance tasks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (will be provided if needed)
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Ability to work flexible hours including weekends
- Valid driver's license for occasional on-site visits
- Passion for continuous learning and technology trends