Job Description
Join our dynamic IT team as an Entry-Level Help Desk Support Specialist! No experience is needed – we provide comprehensive training to launch your career in technology. You'll be the first point of contact for resolving technical issues, supporting our company's digital infrastructure, and delivering exceptional customer service. This is your opportunity to grow professionally while making a tangible impact on our organization's success.
We offer a collaborative work environment, competitive benefits, and clear career advancement paths. If you're tech-savvy, problem-solving, and eager to learn, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripherals
- Document incidents, resolutions, and knowledge base articles in our ITSM system
- Collaborate with senior technicians on complex escalations
- Conduct user training on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
- Assist with onboarding new employees with equipment setup
Qualifications
- High school diploma or equivalent (technical certification a plus)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to learn new technologies quickly
- Proficiency with Microsoft Office Suite
- Valid driver's license (for occasional equipment pickups)