Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Kansas City, MO! We provide all necessary equipment including laptops, peripherals, and software to ensure your success. As a key member of our IT team, you'll deliver exceptional technical support to our growing client base while advancing your career in a dynamic environment. Equipment provided means zero out-of-pocket costs for you – just bring your expertise and enthusiasm!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and configure company-provided equipment (laptops, monitors, peripherals)
- Document all support tickets in IT service management systems
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and proactively address potential issues
- Contribute to knowledge base documentation and SOP improvements
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- Strong customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Experience with IT service management tools (e.g., ServiceNow, Jira Service Desk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license for occasional on-site support visits
- High school diploma or equivalent; relevant certifications a plus