Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in San Jose, CA! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our organization. This role offers rapid onboarding and a chance to make an immediate impact in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in the heart of Silicon Valley.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, email, and remote access
- Document tickets in ITSM software with detailed resolution steps
- Escalate complex issues to senior engineers with clear context
- Deploy and configure workstations, peripherals, and software installations
- Conduct user training on IT security best practices
- Collaborate with cross-functional teams to improve service delivery
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ certification or equivalent experience
- Proficiency with Windows/macOS and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license (for occasional equipment pickups)