Job Description
Join our dynamic IT team in sunny San Diego! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines remote flexibility with on-site collaboration in our modern downtown office. You'll be the first point of contact for troubleshooting hardware/software issues, optimizing user experiences, and maintaining our digital infrastructure. We offer competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Create and maintain documentation for IT procedures and knowledge base
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Active Directory, VPN configurations, and cloud services
- Strong customer service skills with ability to de-escalate situations
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 25 lbs for equipment maintenance
- High school diploma; Associate's degree in IT preferred