Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Tulsa, OK! Enjoy the unique benefit of weekly pay while providing critical technical support to our clients. We're seeking a customer-focused professional to resolve technical issues, maintain system integrity, and deliver exceptional user experiences. This is your chance to grow your career in a fast-paced environment with immediate compensation cycles.
Why work with us?
- Weekly paycheck for immediate financial flexibility
- Comprehensive training and career advancement opportunities
- Modern tech stack and collaborative team culture
- Competitive benefits package including health insurance
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets in ITSM system with SLA compliance
- Install, configure, and maintain desktop/laptop systems
- Document solutions in knowledge base for team reference
- Provide user training on company applications and systems
- Collaborate with network and security teams on complex incidents
- Monitor system performance and recommend improvements
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills with network diagnostics
- Excellent written/verbal communication abilities
- Ability to work rotating on-call schedule (1 week/month)
- Valid driver's license and reliable transportation