Job Description
Join our dynamic IT team in sunny Miami as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to resolve user issues, maintain system integrity, and deliver exceptional customer service. This is your chance to launch your career in a fast-paced environment with growth opportunities. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site support
- Manage service ticket queues with SLA compliance
- Document incidents, resolutions, and asset inventory in ITSM systems
- Deploy and configure workstations, peripherals, and software
- Collaborate with vendors and senior engineers for complex escalations
- Conduct user training on IT policies and tools
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Valid Florida driver's license for occasional on-site visits