Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Diagnose and resolve complex hardware/software issues including network connectivity and cloud services
- Implement and maintain IT security protocols across organizational devices
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and deployments
- Maintain 99.5% user satisfaction score through proactive communication
Qualifications
- 3+ years of enterprise-level help desk experience with ticketing systems (ServiceNow/Jira)
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Expertise in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong scripting abilities (PowerShell/Bash) for automation
- Experience with ITIL framework and service management best practices
- Ability to prioritize tasks in high-pressure situations