Job Description
Join our dynamic team as an urgent Help Desk Support Specialist in Chandler, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. If you thrive in fast-paced environments and excel at troubleshooting, this is your opportunity to make an immediate impact.
Our ideal candidate will be the first point of contact for technical issues, ensuring seamless operations across departments. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation. Apply today and become part of our award-winning IT team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using ITSM tools (e.g., ServiceNow, Jira)
- Install/configure workstations and peripherals
- Document solutions in knowledge base for future reference
- Collaborate with network and security teams on escalated issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years in IT support/help desk role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with ticketing systems and remote desktop tools
- Strong problem-solving and communication skills
- Ability to prioritize tasks in high-pressure situations
- Basic network troubleshooting knowledge
- Customer service mindset with patience and empathy