Job Description
Launch your IT career with our comprehensive paid training program! Memphis Tech Solutions is seeking motivated individuals to join our IT Support Trainee initiative. No prior experience required – we provide hands-on training in hardware, networking, cybersecurity, and customer service. Learn from industry experts while working with cutting-edge technology in a collaborative environment. This 12-week program includes classroom instruction, mentorship, and real-world troubleshooting experience. Upon completion, you'll earn industry certifications and transition into a full-time IT Support Specialist role with competitive benefits and growth opportunities. Join our award-winning team and become the tech hero Memphis businesses need!
Responsibilities
- Participate in daily technical training sessions covering hardware diagnostics, OS troubleshooting, and network fundamentals
- Assist senior technicians with user support tickets under supervision
- Document technical procedures and create knowledge base articles
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Practice incident response protocols and cybersecurity best practices
- Develop customer service skills through simulated user interactions
- Complete certification preparation modules (CompTIA A+, Network+)
- Contribute to IT infrastructure projects during the training phase
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and analytical thinking abilities
- Eagerness to learn technical concepts and adapt quickly
- Excellent verbal communication and customer service mindset
- Ability to work collaboratively in team environments
- Reliable transportation to our Memphis training facility
- Passion for technology and continuous learning