Job Description
Join our dynamic IT team at TechSolutions Inc. and make an immediate impact as a Part-Time Help Desk Specialist. We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our reputation for innovation and reliability. This flexible role offers the perfect opportunity to advance your career in Raleigh's thriving tech hub. Enjoy competitive compensation, modern workspaces, and a culture that values work-life balance. Apply today to become part of our award-winning support team!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and chat
- Troubleshoot Windows/macOS environments, network connectivity, and cloud applications
- Document incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with senior engineers to escalate complex technical problems
- Conduct new employee onboarding for IT systems and security protocols
- Monitor service desk ticket queues and maintain SLA compliance
- Conduct periodic system health checks and preventative maintenance
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision
- Flexible availability including some evenings/weekends