Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Miami! We're offering a competitive salary plus a $3,000 sign-on bonus for qualified candidates who start before December 31st. As the first point of contact for technical support, you'll resolve hardware/software issues, maintain system documentation, and deliver exceptional customer service to our growing client base. Enjoy a modern workspace with flexible hours and comprehensive benefits including health insurance and professional development stipends.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage ticketing systems (Jira/ServiceNow) with SLA adherence
- Deploy and configure network printers, workstations, and peripherals
- Conduct user training on software applications and security protocols
- Maintain asset inventory and IT documentation
- Collaborate with network and security teams on incident resolution
- Implement backup/recovery procedures for critical systems
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent verbal communication and customer service abilities
- Experience with ticketing systems and ITIL best practices
- Ability to lift 30 lbs and work in varying office environments