Job Description
Join our award-winning IT team as a Remote-Friendly Help Desk Support Specialist in sunny Scottsdale, AZ! We're seeking tech-savvy professionals to deliver exceptional customer support while enjoying flexible remote work options. At TechSolutions Inc., we invest in your growth with cutting-edge training programs and a collaborative culture that values innovation. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting steps and solutions in ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Onboard new users and conduct IT security awareness training
- Maintain asset inventory and patch management systems
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications or equivalent knowledge
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong analytical skills and customer-centric communication
- Experience with remote support tools (TeamViewer/AnyConnect)
- Bachelor's degree in IT or related field preferred