Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our Atlanta headquarters immediately. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a certified IT professional. Enjoy competitive benefits, growth opportunities, and a collaborative work environment that values innovation and learning.
Responsibilities
- Diagnose and resolve hardware/software issues for internal users
- Deploy and configure desktop/laptop systems, peripherals, and network equipment
- Provide Tier 1 support via phone, email, and in-person assistance
- Create and maintain technical documentation and knowledge base articles
- Assist with network security protocols and access management
- Participate in cross-departmental IT projects and initiatives
- Track and escalate complex issues to senior engineers
Qualifications
- High school diploma or equivalent (CompTIA A+ certification preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30lbs and work with various hardware components
- Valid driver's license (for occasional off-site support)
- Must be available for immediate start and flexible scheduling