Job Description
Join our dynamic team as a Help Desk Support Specialist and enjoy the security of weekly paychecks! We're seeking tech-savvy professionals to provide exceptional customer support across Detroit's thriving business landscape. This role offers rapid career growth, comprehensive benefits, and the opportunity to solve complex technical challenges for Fortune 500 clients. With our structured training program and collaborative culture, you'll develop expertise in enterprise systems while making immediate impact. Apply today to start your weekly-paid IT career!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document incidents using ticketing systems (ServiceNow/Jira) with detailed resolution steps
- Collaborate with Tier 3 engineers for complex escalations
- Deploy and configure workstations using imaging tools (SCCM)
- Conduct user training on security protocols and productivity software
- Maintain asset inventory and compliance documentation
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+/Network+ certification or equivalent knowledge
- Proficiency with Windows 10/11 and Active Directory
- Strong troubleshooting methodology and diagnostic skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote desktop tools
- Ability to work rotating shifts including occasional weekends
- Valid driver's license for occasional on-site support