Job Description
Join our dynamic IT team in Santa Ana as an Urgently Hiring Help Desk Support Specialist! We're seeking a customer-focused professional to provide exceptional technical support to our diverse user base. This critical role offers growth opportunities in a fast-paced environment with competitive benefits and a collaborative culture. If you're passionate about solving technical challenges and delivering outstanding service, apply today to become part of our innovative team!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve complex technical problems using ticketing systems (ServiceNow/Jira)
- Document all interactions and resolutions in knowledge base for future reference
- Train end-users on new technologies and security protocols
- Collaborate with IT infrastructure teams on system improvements
- Monitor system performance and report potential security threats
- Manage inventory of IT assets and equipment
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with hardware and software issues
- CompTIA A+ or similar certification preferred
- Excellent communication and customer service abilities
- Experience with ticketing systems and ITIL methodologies
- Ability to work flexible hours including occasional on-call duties
- Valid California driver's license for occasional site visits