Job Description
Join our award-winning IT team in sunny San Diego! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the first point of contact, resolving hardware/software issues and ensuring seamless digital experiences. Enjoy competitive benefits, flexible work options, and a collaborative culture focused on innovation and employee growth.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, networking, and cloud applications
- Provide remote and on-site support via phone, email, and ticketing systems
- Document cases meticulously in ServiceNow and maintain SLA compliance
- Deploy and configure hardware/software per IT best practices
- Train users on cybersecurity protocols and productivity tools
- Collaborate with Tier 2/3 teams on complex escalations
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent technical certification required
- Expert knowledge of Active Directory, Office 365, and remote access tools
- Exceptional problem-solving and communication skills
- Experience with ServiceNow, Jira, or similar ticketing platforms
- Strong attention to detail and customer-centric mindset
- Valid California driver's license (for occasional on-site visits)