Job Description
Join our award-winning IT team in Glendale, AZ as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive benefits, cutting-edge tools, and a collaborative culture where your problem-solving skills make an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service requests using ticketing systems (e.g., ServiceNow, Jira)
- Install/configure workstations, peripherals, and enterprise applications
- Document SOPs and create knowledge base articles
- Support cloud infrastructure (Azure/O365) and network troubleshooting
- Conduct user training on cybersecurity best practices
- Collaborate with Tier 2/3 teams for complex incident resolution
Qualifications
- 3+ years in IT help desk/desktop support
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows OS, Active Directory, and endpoint management
- Experience with ticketing systems and remote support tools
- Strong communication skills with technical/non-technical audiences
- Ability to prioritize tasks in fast-paced environments
- Basic understanding of cybersecurity principles