Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Jacksonville, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets using Jira/ServiceNow with SLA adherence
- Document solutions and maintain knowledge base articles
- Collaborate with network/systems teams on complex escalations
- Conduct user training on security protocols and software applications
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk experience with customer service focus
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems and ITIL processes
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional weekends