Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Tech Solutions is currently seeking a highly motivated Help Desk Support Specialist to join our dynamic team in El Paso, TX. In this pivotal role, you will serve as the first line of defense for our internal staff and clients, ensuring seamless access to technology and resolving technical hurdles efficiently. If you have a passion for IT support and a customer-first mindset, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- A collaborative and inclusive work environment in the heart of El Paso.
Don't miss your chance to advance your career in IT. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware (laptops, printers, scanners) and software (OS, MS Office, antivirus) issues.
- Manage and maintain a ticketing system, ensuring all incidents are logged, prioritized, and resolved within service level agreements (SLAs).
- Install, configure, and troubleshoot desktop environments, operating systems, and network peripherals.
- Perform regular system backups and ensure data integrity across the organization.
- Assist in IT asset management and inventory tracking.
- Collaborate with senior IT staff to implement technical solutions and improve user workflows.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent relevant experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong working knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.