Job Description
Launch your IT career with our award-winning Help Desk team! We're seeking motivated individuals with no prior experience to join our dynamic support environment. As a Help Desk Support Specialist, you'll be the first point of contact for resolving technical issues, delivering exceptional customer service, and gaining hands-on experience in cybersecurity and system administration. Our comprehensive training program ensures you'll develop industry-recognized skills while working with cutting-edge technology in a collaborative, growth-oriented atmosphere.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems, application errors, and device malfunctions
- Create and maintain detailed documentation of incidents and solutions in ITSM systems
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Train end-users on security protocols, data protection best practices, and new software deployments
- Participate in after-hours rotation for critical system monitoring and incident response
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- No prior IT experience required - we provide comprehensive paid training!
- High school diploma or equivalent; college coursework in IT preferred
- Proficiency with Microsoft Office Suite and basic troubleshooting methodologies
- Exceptional written/verbal communication and customer service skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends as needed
- CompTIA A+ certification opportunity provided upon completion of training
- Valid driver's license and reliable transportation for occasional site visits