Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Greensboro, NC! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ users. Enjoy competitive benefits, remote flexibility options, and clear career advancement paths. As a vital part of our digital transformation, you'll solve complex technical challenges while maintaining industry-leading customer satisfaction scores. Apply today to become part of a company that invests in your growth!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, printer configurations, and OS problems
- Manage Active Directory accounts, permissions, and password resets
- Document all incidents using ServiceNow with detailed resolution steps
- Train end-users on new software implementations and security protocols
- Collaborate with network engineers on escalated infrastructure issues
- Maintain 95%+ first-call resolution rate and under 15-minute response time
Qualifications
- 2+ years of enterprise-level help desk or technical support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expert knowledge of Windows 10/11, Office 365, and Azure AD
- Proficient in remote tools (TeamViewer, AnyConnect) and ticketing systems
- Exceptional troubleshooting skills with hardware/network diagnostics
- Strong written/verbal communication abilities with customer service focus
- Ability to work rotating weekend/holiday on-call shifts