Job Description
Join our dynamic team in Toledo as a Help Desk Support Specialist where all equipment is provided! We're seeking a tech-savvy professional to deliver exceptional customer support while utilizing our cutting-edge tools and resources. Enjoy a modern workspace with pre-configured laptops, monitors, and peripherals – no personal equipment needed. This role offers growth opportunities in a collaborative environment focused on innovation and employee development.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install, configure, and maintain company-issued equipment
- Document incidents and solutions in ITSM systems
- Train users on new technologies and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system performance and report anomalies
Qualifications
- Associate degree in IT or equivalent experience (1-3 years)
- CompTIA A+ certification preferred
- Proficiency with Windows/macOS and cloud platforms
- Strong troubleshooting methodology and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits
- Basic networking knowledge (TCP/IP, DNS, DHCP)