Job Description
Join our award-winning IT team in Lincoln, NE as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our 500+ users. Enjoy modern perks including flexible scheduling, professional development stipends, and a collaborative workspace in downtown Lincoln. Apply today to grow your career in a company that values innovation and employee growth!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage ticketing system (ServiceNow) with SLA adherence
- Diagnose and resolve Windows 10/11, macOS, and mobile device issues
- Onboard new employees with device setup and account provisioning
- Document technical solutions and update knowledge base articles
- Collaborate with network and security teams on escalated issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Experience with ticketing systems and ITIL processes
- Ability to work flexible shifts including occasional after-hours support