Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to resolve user issues efficiently and maintain seamless IT operations. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your problem-solving skills shine. Apply today to start your career with industry leaders committed to innovation and employee growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset changes in ITSM systems
- Provide exceptional customer service with clear communication and empathy
- Collaborate with network and security teams on escalated technical issues
- Conduct routine system audits and preventative maintenance
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, macOS, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network connectivity issues
- Ability to work independently in a fast-paced environment
- Excellent written/verbal communication skills
- Basic knowledge of Active Directory and cloud services