Job Description
Join our innovative tech hub in Oakland as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse team. This role offers competitive compensation, growth opportunities, and a collaborative environment in the heart of the Bay Area.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Train users on software applications and security protocols
- Escalate complex issues to senior engineers with detailed documentation
- Contribute to IT knowledge base creation and maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency with Windows/macOS, Active Directory, and cloud services (O365, G-Suite)
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills with networking fundamentals
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional on-call duties