Job Description
Join our award-winning IT support team in Orlando! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a modern workplace, competitive benefits, and opportunities for career advancement in a city known for innovation and sunshine. What you'll love: Collaborative environment, cutting-edge technology, and the chance to solve complex challenges while making a tangible impact.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions using remote access tools
- Manage ticket lifecycle in ServiceNow with SLA compliance
- Document solutions in knowledge base for team reference
- Train end-users on security protocols and best practices
- Collaborate with Tier 3 engineers for complex escalations
- Monitor system performance and proactively address issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Active Directory
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting and communication skills
- Ability to work flexible hours including occasional weekends
- Familiarity with cloud services (Azure/O365)
- Valid Florida driver's license for occasional on-site visits