Job Description
Join our award-winning IT support team in the vibrant heart of Las Vegas! NexusTech Solutions is seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations, and maintaining user satisfaction. This role offers competitive compensation, comprehensive benefits, and clear career advancement paths within our growing technology ecosystem.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments via phone, email, and remote support
- Manage ticketing systems (e.g., ServiceNow) with SLA adherence and proactive follow-up
- Deploy and configure hardware/software including printers, mobile devices, and cloud applications
- Document solutions in knowledge base to empower self-service for end-users
- Collaborate with network/security teams on escalated incidents and infrastructure projects
- Conduct user training on cybersecurity best practices and system utilization
- Monitor system health and recommend preventive maintenance strategies
Qualifications
- 3+ years of enterprise-level help desk or technical support experience
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting methodology for hardware/software/network issues
- Excellent written/verbal communication with customer-centric approach
- Experience with ITIL processes and ticket management systems
- Ability to work flexible shifts including occasional weekends
- Valid driver's license for occasional on-site support