Job Description
Join our dynamic team at TechSolve Solutions and become the go-to technical hero for our Lubbock-based clients! We're seeking a passionate Help Desk Support Specialist ready to hit the ground running with immediate start opportunities. As the first point of contact, you'll deliver exceptional technical support while troubleshooting hardware, software, and network issues with precision. Enjoy a collaborative environment, competitive benefits, and career growth in Lubbock's thriving tech sector. Apply today and start making a difference tomorrow!
Responsibilities
- Provide remote and on-site technical support for desktop/laptop hardware, software installations, and network connectivity issues
- Diagnose and resolve hardware/software malfunctions using ticketing systems like ServiceNow or Jira
- Document all support interactions, resolutions, and preventive measures in knowledge base systems
- Train end-users on cybersecurity best practices and company IT policies
- Collaborate with IT infrastructure team on system upgrades and maintenance projects
- Monitor system performance and proactively address potential technical disruptions
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ or equivalent industry certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for network connectivity (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to work flexible hours including occasional after-hours support