Job Description
Join our dynamic IT team in Baton Rouge as a Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to provide exceptional customer support and maintain seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. Apply today to launch your career in tech!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve system malfunctions including network connectivity, security protocols, and application errors
- Document all support tickets using ITSM software with detailed resolution steps
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Train end-users on IT best practices and security protocols
- Collaborate with senior IT staff on complex technical escalations
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+ preferred)
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills with ability to troubleshoot hardware/software conflicts
- Excellent communication and customer service skills
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Valid Louisiana driver's license and reliable transportation