Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Toledo, OH! We're seeking a tech-savvy professional to deliver exceptional user support while working from home. Enjoy flexible hours, competitive benefits, and opportunities for growth in a collaborative environment. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document and track incidents using ticketing systems with detailed resolution notes
- Install, configure, and upgrade software applications across diverse platforms
- Collaborate with IT teams to resolve complex issues and implement solutions
- Train users on new systems and best practices for data security
- Monitor system health and proactively address potential disruptions
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1-2 years of experience in help desk or technical support roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to diagnose and resolve issues
- Excellent written and verbal communication with customer-focused mindset
- CompTIA A+ or Network+ certification required
- Ability to work independently with minimal supervision