Job Description
Join our award-winning IT team in Minneapolis as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ employees across diverse departments. This role offers hybrid work arrangements, comprehensive benefits, and clear career advancement pathways. If you thrive in dynamic environments and possess a passion for problem-solving, apply today to become a vital part of our innovation-driven culture.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 support via phone, email, and ticketing systems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain desktop/laptop imaging using SCCM
- Document SOPs and create knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Train users on new software deployments
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 Fundamentals certification
- Proficiency in ServiceNow or similar ticketing systems
- Strong knowledge of Active Directory and GPO
- Experience with SCCM/Intune deployments
- Excellent written/verbal communication skills
- Ability to work independently in fast-paced environments
- Preferred: Azure AD or ITIL certification