Job Description
Join our innovative team as a Help Desk Support Specialist in the heart of San Francisco! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals to ensure your success. This role offers hybrid work flexibility with 3 days in-office and 2 remote days per week. You'll be part of a dynamic environment supporting cutting-edge technology while receiving competitive compensation and comprehensive benefits.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Document incidents, solutions, and asset inventory in ServiceNow
- Collaborate with vendors for equipment repairs and replacements
- Train users on new technology deployments
- Monitor system performance and proactively address potential issues
- Maintain security protocols for all company devices
Qualifications
- 2+ years of help desk or IT support experience
- Proficiency with Windows, macOS, and mobile OS troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk)
- Excellent written and verbal communication skills
- Ability to lift and install computer equipment (up to 30 lbs)