Job Description
Join TechFlow Solutions' award-winning IT team as a Part-Time Help Desk Support Specialist in Irvine, CA! We're seeking tech-savvy individuals passionate about delivering exceptional user experiences. This flexible 20-25 hour/week role offers competitive pay, modern remote work options, and growth opportunities within our dynamic tech ecosystem. Perfect for students or professionals seeking work-life balance while building valuable IT credentials.
Responsibilities
- Provide tier-1 technical support for 50+ employees via phone, email, and remote tools
- Troubleshoot hardware/software issues including Windows/macOS, Office 365, and network connectivity
- Manage ticket lifecycle in ServiceNow with 95% resolution SLA adherence
- Deploy and configure new employee workstations with zero-touch provisioning
- Document solutions and create knowledge base articles for recurring issues
- Collaborate with senior engineers on complex infrastructure projects
- Maintain inventory of IT assets and manage software license compliance
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ certification or equivalent practical knowledge
- Expertise in Windows 10/11, macOS, and Active Directory
- Proficiency with remote support tools (TeamViewer, AnyDesk)
- Strong written communication skills with ability to translate technical concepts
- Experience with ITSM platforms (ServiceNow, Zendesk preferred)
- Valid California driver's license for occasional equipment pickups
- Availability for on-site support during core business hours (9am-5pm)