Job Description
Join our dynamic IT team at NashTech Solutions as we rapidly expand in Nashville! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role requires a customer-focused professional who thrives in fast-paced environments and possesses strong problem-solving skills. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Music City's thriving tech sector.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Train users on new software implementations and security protocols
- Monitor system alerts and proactively address potential disruptions
- Maintain inventory of IT assets and coordinate hardware deployments
Qualifications
- 2+ years of experience in help desk or technical support roles
- CompTIA A+ or equivalent certification (required)
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license and reliable transportation